About AgentDesk
AgentDesk is an Apache 2.0 licensed helpdesk that answers enquiries from a knowledge base, opens tickets and escalates to people, with its 1.0 release in April 2026. The maker says an answerability gate decides whether retrieved knowledge is strong enough before replying, and that it connects to business tools through MCP and skills. It is self-hosted with a Go backend on SQLite or MySQL.
Key Features
RAG answers with an answerability gate
Live chat, ticket workflows and human handoff in one
Connects to external systems via MCP and skills
Self-hosted with SQLite or MySQL and Qdrant
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Launch Details
Category
Platform
Website
Pricing
Free
Launch Date
October 05, 2026
About the Creator
Wire Week Team
@wireweek
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